We charge restocking fee to encourage customers to purchase products they intend to keep. Items returned up to 14 days are subject to 20% restocking fee. Items returned between 15-30 days are subject to 35% restocking fee., less shipping. Returns must be requested within 7 days of delivery date. There are absolutely NO RETURN ACCEPTED ON ORDERS OVER 30 DAYS OLD. You must pay for shipping back to us for returns. Parts must be returned with original unopened packaging in resalable condition (SEE ADDITIONAL RETURNS POLICY BELOW). All return shipping charges have to be paid by customer and no shipping or handling charges credit allowed. Original Shipping charges are not refundable.
*** NO Returns Accepted After 30 Days From Delivery Date ***
Your product must be returned with an MAR (Material Return Authorization) number so we can identify it. You can obtain an MAR number by requesting one by email firstname.lastname@example.org. All return shipping charges have to be paid by customer and no shipping, handling or low order fee charges credit allowed. Original Shipping charges are not refundable.
We must receive returns within 7 days of our issue of a MAR return request (Amended 03/08/2013) We advise to ship your items with delivery confirmation. Please note that we are not responsible for your return shipping charges. Please ship the merchandise to:
Sliding Glass Door Services and Parts LLC
MAR # _______________________
19 Amber Ct
Dallas, GA 30132-9010
Once we receive your return back from you please allow 3 - 5 Business Days to review and approve your return credit back to your Credit Card.
Due to the close tolerances and measurements of these parts it is your responsibility to make sure the parts you order are the correct parts you need.
If you have any questions PLEASE Contact US With Pictures Using Form To Upload Pictures or call us at (678)464-8098 before you order.
Additional Returns Policy
Effective and Amended Date 01/01/2014
Custom made Items, Cut materials, Altered therefore not a stock item, large volume orders, special priced items, Special quoted items, special order items are considered a "FINAL SALE" and these items cannot be returned or canceled once this order/quote has been Processed.
No returns are accepted for the custom made orders or product which shelf’s life has expired. All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return.
Product Inspection Criteria:
Products that are labeled with a security seal must have the seal intact and not tampered with.
Products must be in the original manufacturers packaging, and shipped securely.
Products must be complete with any standard certification labels (UL listing, capacity, brand name, UPC code) originally placed and not tampered with.
Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals.
Product serial number, or any similar identification numbers, must match the serial number on the package or invoice (Handyman Services Network maintains serial number tracking).
Effective and Amended Date 05/05/2015
Pre-Cut Packaged Showcase Track Assemblies are cut from 12' Stock lengths. Once we ship your 3', 4', 5', 6' or 8' Pre-Cut Track Assembly We DO NOT ACCEPT ANY RETURNES ON THESE ITEMS.
Any Item That Is Noted "SPECIAL ORDER" In Out Special Order Category or On That Particular Product Page, We Do Not Accept Returns On These Items